Do you accept phone or email orders?
Definitely. Email us your number at email@example.com and we will get back to you soon.
Can I add items to an existing order?
It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, please contact us at firstname.lastname@example.org
How do I know if an item is in stock?
All items are in stock unless 'Sold out' is displayed directly over the image on the 'Shop' page. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.
Can I track my order?
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.
Is my personal information kept private?
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.
To register at Sila Studios, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address and telephone number. Please note that your credit card details are not being stored on our servers, making your payment 100% secure.
Please note that Sila Studios only informs you about latest arrivals and news when you are subscribed to the newsletter. If you would prefer not to receive these updates, you can unsubscribe anytime using the unsubscribe link in the newsletter email.
I can't find my country in the drop-down menu, what should I do?
If you can't find your country in the drop-down menu or you would like to ask for a cheaper shipping option like Correos, please contat us at email@example.com.